bazawin Privacy Policy

bazawin collects personal data through several channels: directly from you when you register, deposit, or contact support; automatically through your use of the platform; and from third-party service providers where necessary for identity verification and payment processing. The categories of personal data we collect include:

Registration data: When you create a bazawin account, we collect your full legal name, date of birth, email address, mobile phone number (Bangladeshi numbers accepted), and your chosen username and password. This information is required to establish your account and verify your eligibility to use the platform.

Identity and KYC documents: Before your first withdrawal is processed, bazawin requires completion of Know Your Customer (KYC) verification. This involves collecting copies of government-issued photo identification (such as a Bangladesh National Identity Card or passport) and, in some cases, proof of address. All KYC documents are stored securely and accessed only by authorised compliance personnel.

Financial data: We collect information about the payment methods you use to deposit and withdraw funds, including bKash mobile number, Nagad account reference, Rocket account details, Upay credentials, bank account or card details (where applicable), and transaction history. We do not store full card numbers — card payment data is handled via PCI-DSS compliant third-party payment processors.

Usage and behavioural data: We automatically collect data about how you interact with the bazawin platform, including pages visited, games played, bet amounts and outcomes, session duration, device type, browser type, operating system, and IP address. This data is used to improve the platform, detect fraud, and fulfil responsible gaming obligations.

Communications data: If you contact bazawin via live chat or email, we retain records of those communications, including the content of your messages and the timestamps of interactions. This data is used to resolve disputes, improve customer service quality, and fulfil legal obligations.

Cookies and tracking data: We collect data via cookies and similar technologies as described in Section 4 of this policy.

bazawin processes your personal data for a range of clearly defined purposes. We do not process personal data for purposes incompatible with those listed below. The primary purposes for which we use your data are:

• Account management: To create, maintain, and administer your bazawin player account, including verifying your identity, managing your balance in BDT (৳), and processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Service delivery: To provide access to the casino games, live dealer tables, slots library, and sports betting markets available on the platform, including BPL cricket, T20, IPL, and football markets.
• KYC and compliance: To fulfil our legal and regulatory obligations relating to anti-money laundering (AML), counter-terrorism financing (CTF), and age verification. We are required to verify that all players are aged 18 or above before allowing real-money gameplay. 18+
• Responsible gaming: To monitor player behaviour for signs of problem gambling, apply voluntary self-exclusion requests, enforce deposit and session limits set by players, and send responsible gaming reminders where behavioural patterns suggest a risk.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and unauthorised account access.
• Customer support: To respond to your enquiries, complaints, and disputes via live chat and email.
• Marketing communications: Where you have given explicit consent, to send you promotional emails, SMS messages, or in-platform notifications about bonuses, promotions, and seasonal offers relevant to the Bangladesh market (e.g., Eid promotions, BPL season offers, Pohela Boishakh campaigns). You may withdraw consent at any time by contacting support or using the unsubscribe option in any marketing email.
• Platform improvement: To analyse usage patterns, game popularity, and player behaviour in aggregate to improve the platform experience, fix bugs, and plan new features.
• Legal obligations: To comply with applicable laws, respond to lawful requests from competent authorities, and enforce these Terms & Conditions and this Privacy Policy.

bazawin processes your data on the following legal bases: contractual necessity (to fulfil our obligations under the player account agreement); legal obligation (KYC, AML, age verification); legitimate interests (fraud prevention, platform security, responsible gaming monitoring); and consent (marketing communications, certain cookies).

bazawin does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We only share your personal data with third parties in the circumstances described below, and only to the extent strictly necessary for the stated purpose.

• Payment processors: We share transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank (DBBL), and card networks (Visa, Mastercard) to facilitate deposits and withdrawals. These providers are contractually bound to handle your data securely and in accordance with applicable financial regulations.
• Identity verification providers: We may share identity documents submitted during KYC with third-party verification services that assist us in confirming the authenticity of submitted documents. These providers operate under strict data processing agreements.
• Game software providers: When you play a game on bazawin, your session data (including bet amounts and outcomes) may be processed by the relevant game studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — as part of the normal game operation. These providers process this data under their own privacy policies and data processing agreements with bazawin.
• Analytics providers: We use third-party analytics tools to understand platform usage in aggregate. These tools may receive anonymised or pseudonymised behavioural data. No directly identifiable personal data (such as full name or NID number) is shared with analytics providers.
• Legal and regulatory authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or competent courts where required by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to protect the rights, safety, or property of bazawin, its players, or the public.
• Business transfers: In the event of a merger, acquisition, or transfer of all or part of our business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change in data processing practices via the contact details held on your account.

bazawin uses cookies and similar tracking technologies (such as local storage, pixel tags, and session identifiers) to deliver a functional, personalised, and secure platform experience. A cookie is a small text file placed on your device by a website server. Cookies cannot execute code or deliver viruses — they simply store a small amount of information about your interaction with a site.

We use the following categories of cookies on the bazawin platform:

• Strictly necessary cookies: These cookies are essential for the platform to function. They enable you to log in to your account, maintain your session across page loads, and complete transactions securely. These cookies cannot be disabled without preventing you from using the platform.
• Functional cookies: These cookies remember your preferences, such as your preferred language (English), display settings, and whether you have acknowledged a particular notice. Disabling these cookies may reduce the quality of your platform experience.
• Analytics cookies: These cookies collect anonymised data about how players use the platform — which games are most popular, how long sessions last, and which pages generate the most traffic. This data helps us improve the platform. We use reputable, industry-standard analytics tools for this purpose.
• Marketing cookies: With your consent, we may use cookies to deliver targeted promotional content related to bazawin offers. These cookies track whether you have visited specific pages and help us show relevant promotions — for example, a BPL cricket bonus offer if you have recently browsed the cricket betting section.

You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, accept all cookies, or be notified when a cookie is set. Please note that disabling strictly necessary cookies will prevent you from accessing the platform. For detailed guidance on managing cookies in your specific browser, refer to your browser's official help documentation.

bazawin retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. The specific retention periods for key data categories are set out in the table below.

When your personal data is no longer required for its stated purpose and no legal obligation requires its continued retention, bazawin will securely delete or anonymise that data in accordance with our internal data lifecycle procedures. Anonymised data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

As a bazawin player and data subject, you have a number of rights in relation to the personal data we hold about you. These rights are described below. To exercise any of these rights, please contact us at support@bazawin with the subject line "Privacy Rights Request", including your registered account username and a description of the right you wish to exercise.

bazawin takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. Key security measures include:

• SSL/TLS encryption: All data transmitted between your device and the bazawin platform is encrypted using 256-bit SSL/TLS encryption. Look for the padlock icon in your browser address bar to confirm your connection is secure.
• Data encryption at rest: Sensitive personal data stored in our databases — including identity documents and payment details — is encrypted at rest using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted on a need-to-know basis. Only authorised bazawin personnel with a legitimate business reason can access your data. All staff with data access undergo security awareness training.
• Two-factor authentication (2FA): bazawin offers optional 2FA via SMS OTP for player accounts. We strongly encourage all players to enable 2FA to protect against unauthorised account access.
• Penetration testing and security audits: We conduct regular security assessments of our platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident response: In the event of a personal data breach that is likely to result in a risk to your rights, bazawin will notify affected players without undue delay and will take immediate steps to contain the breach and mitigate its impact.

While we maintain robust security measures, no online platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account credentials. bazawin strongly advises you to use a strong, unique password, enable 2FA, and never share your login details with any third party.

bazawin has designated a Data Protection Officer (DPO) responsible for overseeing this Privacy Policy and our compliance with applicable data protection obligations. If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal data, you may contact us using the details below.

General support and privacy enquiries: support@bazawin — please include "Privacy Enquiry" in your subject line.

Formal privacy rights requests and data subject access requests: support@bazawin — please include "Privacy Rights Request" in your subject line, along with your registered username and a clear description of your request.

Data breach notifications: If you believe you have discovered a data security issue affecting bazawin, please report it to support@bazawin with the subject line "Security Report". We will acknowledge all reports within 24 hours (Bangladesh Standard Time, UTC+6).

bazawin will respond to all privacy-related correspondence within 7 business days. For formal data subject rights requests, we will respond within 30 calendar days as described in Section 6 above.

This Privacy Policy was last updated in January 2026. bazawin reserves the right to update or amend this policy at any time. When we make material changes, we will publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically to stay informed about how we protect your data.